Last updated 27 August 2026

These terms are an agreement between you and FEI QING YI CONSULTATION (Malaysia) — “we”, “us” — covering your use of Fei QingYi at feiqingyi.com. By creating an account or asking a question, you accept them. If you don't accept them, please don't use the service.

How we handle your personal information is covered separately in our Privacy Policy, which forms part of these terms.

1. Who can use Fei QingYi

You must be 18 or older. You need an account, created either with a one-time email link or by signing in with Google. Keep access to your email secure — anyone who can read it can sign in as you. One account per person; please don't share it.

2. What the service is

Fei QingYi casts a live Qi Men Dun Jia chart (Paipan) and lets you put a question to Fei QingYi AI, which returns a written reading based on that chart. You'll usually be asked for your date of birth and gender, because the reading is calculated from them.

Readings are produced by an automated system. No person reviews a reading before you see it.

3. Readings are guidance, not advice

This section matters more than any other, so it's stated plainly.

A Qi Men Dun Jia reading is offered as material for your own reflection and judgement. It is not professional advice of any kind — not medical, legal, financial, psychological or safety advice. It cannot diagnose, prescribe, or predict a guaranteed outcome.

Do not rely on a reading for consequential decisions — anything affecting health, money, legal position, employment, relationships or personal safety. For those, consult a qualified professional. Every decision you make, and everything that follows from it, remains yours.

Because the readings are generated by a language model, they can be mistaken, internally inconsistent, or simply wrong. The same question asked twice may produce different readings. We don't warrant that any reading is accurate, complete, or fit for a particular purpose.

4. Questions and credits

Each question you send draws one credit from your balance. New accounts receive 3 free credits, which don't expire.

Paid credits arrive as a pool with its own validity period:

Current prices are shown on the Subscription page. Credits are a licence to use the service — they are not money, have no cash value, and can't be transferred, sold, or exchanged.

Credits expire and do not roll over. When a pool's validity period ends, any credits left in it are lost, whether or not you used them. Buying more credits does not extend a pool you already have. Please buy the size that matches how much you'll actually use.

One exception, in your favour. Subscription pools are given a few days' grace beyond the periods in the table. Billing runs on the calendar — a month, six months, a year — while a pool runs on a fixed number of days, and the grace stops the difference from leaving you without credits at renewal. For those few days you may see both your old pool and the new one. That isn't credits rolling over: the older pool is always spent first and still expires on its own date, taking any unused credits with it.

If a reading fails, you aren't charged. A credit is only spent once Fei QingYi AI has actually returned a reading — if it times out, errors, or the connection drops before then, nothing is deducted. You're only charged for readings you actually receive.

5. Payment

Payments are processed by Stripe. FEI QING YI CONSULTATION is the seller — you are buying from us, and these terms govern the sale. Stripe handles the payment itself under its own terms and privacy policy.

We never receive or store your card details. Prices are shown in US dollars, and the price shown is the amount charged — we do not add sales tax, VAT or GST at checkout.

6. Subscriptions and renewal

Monthly, Half-Yearly and Yearly plans renew automatically at the end of each period, and your card is charged again, until you cancel. Each renewal adds a fresh pool of credits with a fresh validity period.

You can cancel at any time from the Manage subscription link — in the account menu on any page when you're signed in, or on the Subscription page — or by emailing enquiry@feiqingyi.com. Cancelling stops future renewals — it doesn't end your current period, and credits you've already been granted stay usable until their own expiry date.

If a renewal payment fails, credits aren't granted for that period, and the subscription may lapse.

7. Refunds

Payments are final and we do not offer refunds — for credits, subscription periods, or e-books. Please use the free trial credits and choose a small plan first if you're unsure whether the service suits you.

This does not remove rights you have under the law of your own country that cannot be waived by agreement — consumers in some places, including the EU and UK, have statutory cancellation rights, and those still apply. Because we are the seller, any refund is ours to decide and is returned through Stripe to the card you paid with. Refund requests go to enquiry@feiqingyi.com.

8. Acceptable use

Please don't:

• access the service through scripts, bots, scrapers, or any automated means;
• attempt to bypass, tamper with, or exploit the credit system, rate limits, or authentication;
• resell readings, or run Fei QingYi AI as a service for other people;
• submit unlawful, abusive, or deliberately harmful content;
• submit other people's personal information without a proper basis for doing so;
• probe, disrupt, or overload the service or the systems behind it.

Reasonable limits are enforced automatically — currently around 20 questions per minute per account, and roughly 4,000 characters per question. These exist to keep the service running for everyone and may be adjusted.

9. E-books

E-books are not on sale yet — the Shop catalogue is still in preparation. When they become available, an e-book is licensed to you for personal, non-commercial use: you may keep a copy on your own devices, but you may not redistribute, resell, publish, or share it. Download details will be sent to the email address used at checkout.

10. Availability

We aim to keep Fei QingYi running, but we don't promise uninterrupted service. It depends on third parties — hosting, payment, and AI providers — and any of them can fail. We may change, suspend, or withdraw features at any time. If we discontinue the service entirely, we'll give notice on the site where we reasonably can.

Readings are not stored. Closing the tab clears the conversation and we keep no copy, so save anything you want to keep using the Save as PDF control on the Fei QingYi AI panel.

11. Your questions and our content

Your questions remain yours. By sending one, you give us permission to process it — including passing it to the AI provider described in the Privacy Policy — for the purpose of producing your reading. The reading that comes back is yours to use for your own purposes.

The site itself — its design, text, artwork, and code — belongs to us, and isn't licensed for reuse.

12. Suspension and closing accounts

We may suspend or close an account that breaches these terms, particularly section 8. Where a breach is minor and fixable, we'll try to raise it with you first. Credits remaining in a closed account are forfeited.

You can ask us to delete your account at any time — see Your rights in the Privacy Policy. Deleting your account forfeits any unused credits.

13. Limits on our liability

To the extent the law allows, we are not liable for any loss arising from decisions you take in connection with a reading, for indirect or consequential losses, or for lost profits, data, or opportunity.

Where we are found liable, our total liability is limited to the amount you paid us in the six months before the event giving rise to the claim.

Nothing here limits liability that cannot legally be limited — including for fraud, or for death or personal injury caused by negligence.

14. Changes to these terms

We may update these terms. The date at the top changes when we do, and material changes will be announced on the site. Continuing to use Fei QingYi after a change means you accept the updated terms.

15. Governing law

These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction over any dispute. If you're a consumer elsewhere, this doesn't deprive you of the protection of mandatory consumer laws in your own country.

If any part of these terms is found unenforceable, the rest continues to apply.

16. Contact

Questions about these terms: enquiry@feiqingyi.com.